Does your phone ring off the hook with call after call from Google? Well, you’re not alone. Most small businesses are plagued by this very situation, and it’s a common question. Spammers who are looking to “sell” you their services pull your business name from your Google My Business listing. Then, they either call you in person or run your number through their automated phone system. It’s an unfortunate and all too common occurrence.
What Google Says About These Calls
There are a few circumstances where you may receive a call from someone who claims to be from Google. Here’s how to identify whether it’s a real call from Google or from a possible scammer:
- Google does not make unsolicited sales calls from an automated system. However, we may place automated phone calls to your business, as a service to Google users, for non-sales tasks like making reservations or confirming your business hours. These calls are only enabled for businesses that offer public phone numbers for the purpose of receiving calls from the general public, and use the automated voice-calling service Duplex.
- Google will make automated calls from a set of designated numbers. For example, calls from 650-203-0000 will be from Google. If businesses don’t want to accept these calls, they can opt-out by simply saying so on the call. Businesses will also be able to opt-out of reservations or bookings made using Google Duplex.
- You may receive calls from Google operators for the purposes of development, customer service, or support related to your Google AdWords, Google Play or other Google accounts. However, Google will never ask you for payment information over the phone or guarantee you favorable placement in our products.
How To Know If Google Is Calling You
If you want to know if it’s Google, or a spammer, that is calling your business incessantly, ask yourself the following questions.
- Are they calling to pitch me their services?
- Are they asking me for money? Does their call include an offer, and if I pay XYZ dollar amount, will they make this problem I didn’t know I had go away?
- Does this make sense? Did I recently update my Google My Business listing, and do they mention something specific?
You’ve Received A Call — Now What?
Chances are, it’s not Google. It’s a safe assumption that Google didn’t decide to check in on your business, and after spotting something minor, attempt to call you immediately. For better or for worse, Google is just too darn big to call your business. It’s nothing personal, and you shouldn’t worry. If you’re working with a marketing specialist, check in with them if you’re getting repeated calls. They’ll be able to check in on whatever the problem might be, to determine it’s legitimacy.
For example, if you’ve received a call or thirty about your address or phone number being incorrectly listed on Google, that’s easy enough to check. If you have access to your Google My Business listing, simply log in and check. If not, open an Incognito Browser, type in your business name, and check on your Google My Business listing publicly.
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